Terms & conditions.

Please be aware of the following terms and conditions related to The Promise. By purchasing tickets, merchandise, or otherwise engaging with our services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

These Terms and Conditions (“Terms”) govern the sale of tickets and merchandise by The Promise (“The Promise,” “Company,” “we,” “our,” or “us”). By making a purchase through our website, box office, or other authorized outlets, you agree to be bound by these Terms.

2. Tickets

• All sales finalNo refunds or cancellations will be issued for any reason, including but not limited to illness, weather conditions, or scheduling conflicts.
• Date changesIf you become unable to attend a performance, please call us within 72 hours of your performance date and we will move your reservation to another performance date one time free of charge. No refunds will be issued.
• Lost or stolenLost or stolen tickets cannot be reissued or exchanged if they have already been used.
• EntryEntry to performances is subject to venue policies and availability. Late arrivals may be seated at the discretion of the house manager and may not be seated in their assigned seats until intermission (if applicable).
• ChangesPerformances, dates, times, and seating are subject to change without prior notice.

3. Merchandise

All merchandise sales are final. No refunds or exchanges will be provided unless the product is defective upon receipt.

If you receive a defective or incorrect item, please contact us at info@thepromisetexas.com within 7 days of receiving your order to request a replacement or resolution.

4. Cancellation or postponement of performances

In the rare event that a performance is canceled or postponed by The Promise, we will make reasonable efforts to notify ticket holders and may offer exchanges or credits at our sole discretion. Refunds will not be issued.

5. Limitation of liability

The Promise is not responsible for any indirect, incidental, or consequential damages arising out of or in connection with your purchase or attendance at a performance. Your sole remedy is limited to those expressly provided in these Terms.

6. Use of personal information

By purchasing from us, you agree that your contact and payment information may be used in accordance with our Privacy Policy. We do not sell or share your personal data without your consent.

7. Changes to terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

8. Contact us

For any questions or concerns, please contact us at:

By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Privacy Policy

Effective date: August 1, 2025. At The Promise, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you opt in to receive communications from us via SMS and email.

Information we collect

We may collect the following personal information when you sign up for communications, purchase tickets, or interact with our website:

• Personal informationName, phone number and email address.
• Engagement dataInformation about your interactions with our SMS and email messages, such as open rates, clicks, replies, and opt-out requests.

How we use your information

Your information will be used for the following purposes:

• SMS campaignsTo send you marketing text messages (SMS and MMS) related to The Promise, including promotions, event updates, and ticket offers.
• Email campaignsTo send promotional emails, updates, newsletters, and special offers related to The Promise.
• Improving servicesTo personalize and enhance your experience based on your engagement with our messages.
• Customer serviceTo respond to inquiries and provide assistance as needed.

Opting in

By providing your phone number and/or email address, you are opting in to receive recurring marketing communications from The Promise. Message and data rates may apply for SMS messages. You may receive messages related to ticket offers, event announcements, and promotions.

Opting out

You may opt out of receiving SMS or email communications at any time:

• SMSReply STOP to any message to unsubscribe.
• EmailClick the unsubscribe link in any promotional email.

We will promptly process your opt-out request, but you may continue to receive service-related communications (such as ticket purchase confirmations).

Sharing your information

We do not sell or share your personal information with third parties, except:

• Service providersWith third-party service providers who assist us in managing our SMS and email campaigns.
• Legal complianceAs required by law or to comply with legal obligations.

Data security

We take all reasonable precautions to protect your personal information.

Your rights

You have the right to:

• Access & updateAccess and update your personal information.
• DeleteRequest the deletion of your information from our records.
• Opt outOpt out of SMS and email communications as described above.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

Additional information — SMS campaigns

Opt-in and consent

By providing your mobile phone number and opting into our SMS and text message marketing program, you expressly consent to receive promotional messages, alerts, and other marketing communications from The Promise. You also confirm that you are the account holder or have the account holder’s permission to enroll in this service. Standard message and data rates may apply.

• Opt-outReply STOP to any SMS message to stop receiving further promotional messages. You may continue to receive non-promotional messages related to your account or transactions.
• Message frequencyMessage frequency may vary depending on your preferences and the campaigns running at any given time.

Support and assistance

For any questions, concerns, or assistance related to our SMS and text message marketing program, you can contact our customer support team at info@thepromisetexas.com.

Data and privacy

We value your privacy and will handle your personal information in accordance with our Privacy Policy. By enrolling in our SMS and text message marketing program, you acknowledge and agree that your mobile phone number and other provided data may be used to deliver marketing messages, offers, and promotions. We will not share your information with third parties for marketing purposes without your explicit consent.

Message content

The content of our SMS and text message marketing communications may include but is not limited to promotions, discounts, product updates, event information, and other relevant marketing material related to our products and services.

Changes to the terms

We reserve the right to modify or update these SMS and text message marketing terms without prior notice. Any changes will be effective immediately upon posting the updated terms on our website or sending them to you via SMS. Your continued participation in the program after any modifications constitutes your acceptance of the revised terms.

By enrolling in our SMS and text message marketing program, you acknowledge that you have read, understood, and agree to these terms. If you do not agree to these terms, please do not opt into our SMS marketing program.

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